This privacy policy explains how Cycle Care processes personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, workshop intake, inspections, repairs, collection, and related communications.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Use the contact details below for questions about this policy or our handling of personal data.
We may process contact details, bicycle and service information, appointment details, intake notes, inspection findings, quote approvals, payment-related records, and communications with us. Where needed for the service, we also process information about component condition, compatibility checks, and service history.
We receive data when you contact us by phone, email, contact form, or in person at the workshop. We also generate data through inspection, repair, quality check, service summary preparation, and website use, including technical data sent by your browser.
Our website may use essential cookies to support page functions, security, and form handling. We may also use limited preference or performance cookies to remember settings and understand how the site is used. We do not rely on cookies to collect unnecessary personal data.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Standard browser settings can block or delete cookies, and you can also clear stored data after a visit. If cookies are disabled, parts of the website may not work as intended.
Subject to applicable law, you may ask whether we process your personal data, request access, correction, or deletion, and object to certain processing where a valid basis exists. Some requests may be limited if we must keep information for legal, contractual, or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or issue concerned. We will review the request and respond within a reasonable period, taking into account the legal requirements that apply to the request.
Service records, communications, and billing-related information are retained for the period needed to complete the work, handle follow-up questions, and meet applicable legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may also use reasonable notice methods where appropriate. The version in force is the one published at the time you visit the site.
We use personal data to respond to inquiries, schedule and manage appointments, receive bicycles for service, assess condition, prepare inspection summaries and quotes, carry out repairs and adjustments, confirm compatibility of replacement components, communicate progress, arrange collection, process payments, maintain records, improve website reliability, and meet legal obligations.
We may disclose data to external providers that support website hosting, communications, technical maintenance, payment processing, or other operational functions. These parties are expected to handle the information under appropriate confidentiality and security obligations and may not use it for unrelated purposes.
We may share personal data with authorities, advisers, or other parties when necessary to comply with legal obligations, protect our rights, respond to lawful requests, or support a dispute, claim, or audit. Any disclosure is limited to what is reasonably required for the relevant purpose.
